Empire Today is a well-established company specializing in flooring solutions, offering a wide range of carpeting, hardwood, laminate, vinyl, and tile options. The The company prides itself on providing quality products and professional installation services. Empire Today operates with a focus on customer convenience, aiming to deliver a seamless experience from selection to installation
What are the Pros of Empire Today?
- Extensive product range: Empire Today offers a broad selection of flooring options to suit various tastes and budgets.
- Professional installation: The company provides in-house installation services, ensuring that products are fitted correctly by trained professionals.
- Convenient scheduling: Empire Today is known for its flexible scheduling, allowing customers to choose installation times that fit their schedules.
- 24/7 customer support: Customers can reach out to the company at any time for assistance or inquiries, which is a significant advantage for those with busy lifestyles.
What are the Cons of Empire Today?
- Customer service issues: Some users have reported difficulties in reaching customer support and resolving post-installation problems. This can lead to frustration, especially when warranty claims or follow-up services are needed.
- Quality control concerns: There have been instances where the quality of installation has been questioned, with some customers experiencing issues shortly after installation.
What do reviews say about Empire Today?
The experiences of Empire Today customers vary widely. Many users highlight the convenience and quality of the products and services offered by the company. For For instance, one user mentioned that the installation process was smooth and professional.
“The install was good with the exception of the installer did not put my attic door back on. He said carpet was too thick and that it needed to be shaved down. After he left I was able to put door back on hinge and close the door. I don’t think he even tried I am a 61 year old woman and was able to do it by myself.”
Hayley Duffy
However, there are also significant criticisms regarding customer service and follow-up support. One user reported a frustrating experience with the company’s warranty process:
“I’ve been trying for five months to get anyone to call or email or contact me back about it. It’s under warranty but they are intentionally avoiding me. I’ve called at least two dozen times.”
Dorothy Burns
This highlights the importance of honest customer reinforcement in maintaining a positive reputation and ensuring customer satisfaction.
Conclusion
Empire Today offers a comprehensive range of flooring solutions with professional installation services, making it a convenient choice for many homeowners. However, potential customers should be aware of the mixed reviews regarding customer service and quality control. it’s advisable to thoroughly research and consider these factors before making a decision.
Empire Today has an average rating of 4 out of 5 stars on Trustpilot, based on over 10,000 reviews. This indicates that while many customers are satisfied with their experiences there is room for improvement in certain areas.
Overall, Empire Today can be a authentic option for flooring needs, provided that customers are disposid to navigate potential challenges with customer military service and quality assurance.
Rating: 4.4/5 stars